Refund Policy

Last updated: June 30, 2026

Overview

This Refund Policy applies to purchases made from Shravan Food Factory for spices, masalas, seasonings, and related food products. Because our products are consumable food items, returns and refunds are handled with food safety and product integrity in mind.

Refund Eligibility

A refund or replacement may be considered if:

• You received the wrong product.
• The product arrived damaged, leaking, or unusable.
• The product is missing from your order.
• The product is past its usable date at the time of delivery.

Non-Refundable Cases

• Opened, used, tampered, or partially consumed food products.
• Products damaged after delivery due to improper storage or handling.
• Change-of-mind requests after dispatch or delivery.
• Incorrect address, unavailable recipient, or failed delivery caused by customer-provided information.

How to Request a Refund

Please contact us as soon as possible after delivery through the Contact Us page. Include your order number, product name, clear photos or video of the issue, and a short description of the problem. We may request additional details before approving a refund or replacement.

Refund Method and Timeline

Approved refunds are generally issued to the original payment method. Bank, card, wallet, or payment gateway timelines may vary depending on the provider.

Replacement Option

Where appropriate, Shravan Food Factory may offer a replacement instead of a refund. Replacement approval depends on product availability and verification of the issue.