Privacy Policy

Last updated: June 30, 2026

Introduction

Shravan Food Factory respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or interact with our spice and food product business online.

Information We Collect

• Contact details such as name, phone number, email address, billing address, and shipping address.
• Order details such as products purchased, quantity, payment status, delivery status, and support requests.
• Technical information such as IP address, browser type, device information, pages visited, cookies, and website usage data.
• Information you voluntarily submit through forms, reviews, email, phone, or customer support conversations.

How We Use Information

• To process orders, payments, invoices, shipping, delivery, refunds, and customer support.
• To communicate order updates, respond to enquiries, and improve our products and services.
• To maintain website security, prevent fraud, and comply with applicable legal or tax requirements.
• To send offers or updates only where permitted by law or where you have opted in.

Payments

Payments may be processed through third-party payment providers. We do not store complete card, UPI, net banking, or wallet credentials on our website. Payment providers may process information under their own privacy and security policies.

Cookies

Our website may use cookies and similar technologies to keep the cart working, remember preferences, analyse traffic, and improve the shopping experience. You may control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

Sharing of Information

We may share only the information needed with delivery partners, payment processors, hosting providers, analytics providers, professional advisers, or government authorities where required. We do not sell personal information.

Data Retention

We retain information for as long as needed to provide services, maintain business records, resolve disputes, meet legal obligations, and protect legitimate business interests.

Your Choices

You may request access, correction, or deletion of your personal information where applicable. For account, order, or privacy requests, please contact us through the details provided on our Contact Us page.

Policy Updates

We may update this policy from time to time. The latest version will be posted on this page.